Shipping policy

At Havenwood™, we are committed to providing a transparent, reliable, and convenient shopping experience. We proudly offer Free Shipping on all orders, both domestically within the United States and internationally.

1. Order Processing Time

Processing & Handling: All orders are inspected, packaged, and dispatched within 1 to 3 business days (Monday – Friday, excluding public holidays).
Order Cut-Off Time: 5:00 PM (PST - Pacific Standard Time). Orders submitted after this cut-off will begin processing on the following business day.
You will receive a shipping confirmation email containing your tracking number once your package has been transferred to the shipping carrier.

2. Shipping Destinations, Times & Costs

We believe in upfront pricing with no surprise shipping fees at checkout. All items qualify for free standard shipping worldwide:

Destination	Shipping Method	Estimated Delivery Time	Shipping Cost
United States (Domestic)	Free Standard Shipping	5 – 7 Business Days	FREE ($0.00)
International (Worldwide)	Free International Shipping	7 – 21 Business Days	FREE ($0.00)

Note: Delivery estimates account for transit time after dispatch. Delivery times may vary depending on local customs clearance, carrier operational constraints, extreme weather, or peak holiday volumes.

3. Tracking Your Order

Once your package has shipped, you will receive an automated notification with an active tracking number (via USPS, FedEx, DHL, or local postal carriers).
Please allow 24 to 48 hours for tracking updates to populate in the carrier's tracking system.
You can monitor your shipment directly through the link provided in your shipping confirmation email.

4. Customs, Duties & Taxes (International Orders)

For international shipments, customs policies vary widely from country to country.
Any applicable import taxes, customs duties, or handling fees imposed by the destination country's government are the responsibility of the recipient.

5. Address Verification & Corrections

Please double-check your recipient name, shipping address, and phone number before placing your order.
If you need to make an adjustment to your address, contact us at floreshopejeffrey16071994@gmail.com within 12 hours of placing your order. Once an order has entered fulfillment or has been shipped, address updates cannot be processed.

6. Damaged, Lost, or Delayed Shipments

Damaged in Transit: If an item arrives damaged or broken, please take clear photos/videos of the damaged product and outer packaging, then contact us within 48 hours of delivery. We will arrange a replacement or refund immediately.
Lost or Undelivered Packages: If your package exceeds the expected delivery window (more than 7 business days in the US or 21 business days internationally), please notify our support team so we can open an investigation with the carrier and resolve the issue.